020 3397 3290

SAP Materials Management (MM)
Latest Course

Training

Software Testing Courses

http://www.kpsglobal.co.uk/sap-materials-management-mm.html
Phone: 020 3397 3290 , Email: info@kpsglobal.co.uk

SAP CRM

Duration

5-6 Weekends *

Mode of Training

Class room

SAP Version

ECC 6.0

Make a deposit (£ 50)

 

 

System Access can also be arranged on request: 24/7, 6 Months
Content and Learning
SAP CRM Overview
  • Overview of SAP CRM
  • Navigation
  • SAP CRM Function & Architecture
Base Customisation
  • Business Partner
  • Organizational model
  • Contract Management
  • Product master
  • Business Transactions
  • Activity management
  • Partner determination
  • Actions
  • Pricing in CRM
  • CRM billing
Middleware
  • Replication administration
  • Data exchange
  • monitoring
  • Error handling
Specilization 1: Sales
  • Introduction to Sales Scenarios
  • Opportunity Management
  • Copy Control
  • General Quotation and Order Management Process
  • Quotation Management
  • Order Management
  • Special functions in quotation and order management Contract Management
Specialization 2: Interaction Centre
  • Interaction centre overview
  • Agent fucnitons
  • Agent inbox
  • Communication Architecture
  • IC management
  • Category Modeler
  • Rule Modeler
Specilization 3: UI Concepts
  • Business role creation
  • Authorizations
  • Navigation Bar & Transaction Launcher Concepts
  • Model & BOL Browser Concepts
  • UI Configuration
  • Easy Enhancement Workbench
  • component Enhancement